​

Terms and Conditions

 

1. Interpretation

​

The following shall have the following meanings:

 

Client: the pet owner, veterinary practice or other agent of the pet owner whose order for the Services is accepted by Tranquillity Pet Cremation.

 

Contract: an agreement for the supply of Services as may be described overleaf or otherwise agreed by the parties and shall include these terms;

 

Tranquillity PC: Tranquillity Pet Cremation is the trading name of MiMA Living Ltd, a company incorporated and registered in England and Wales under company number ……. whose registered office address is at Wilton, Peppard Common, Henley on Thames RG9 5LB.

 

Services: the services and/or the goods described in the Contract;

 

2. Contract

​

2.1. These terms shall apply to all supplies of the Services by Tranquillity PC to the Client. No order of the Client shall be binding, and no Contract shall arise until the Client’s order is accepted by Tranquillity Pet Cremation expressly or by Tranquillity Pet Cremation supplying any of the Services. Each Contract shall comprise these terms, the terms overleaf, and any additional terms that are agreed. Each Contract shall comprise these terms, the terms overleaf, and any additional terms that are agreed in writing.

 

2.2. If any Contract contains provisions which conflict with these terms, those provisions of the Contact will prevail.

 

3. Payment

​

3.1. The charges for the Services are as set out in the Contract and shall be inclusive of any VAT to the extent as stated in the Contact; otherwise VAT shall be payable in addition.

 

3.2. Payment shall be due on or before supply of the Services or at the times stipulated in the Contract.

 

3.3. The Client shall be responsible for any costs incurred in recovering late payments.

 

4. Risk and Property

​

Risk of loss or damage to any goods shall pass to the Client at the time of supply of the goods, but ownership of any goods shall pass to the Client only on receipt by Tranquillity PC of the charges in full (and VAT and other taxes and duties payable to Tranquillity PC) for the goods and other sums then due from the Client under all Contracts.

 

5. Scattering Ashes

​

Tranquillity Pet Cremation reserves the right to dispose of paid or unpaid goods (including but not limited to ashes) 6 months from the supply of the goods. Unclaimed ashes will be scattered in a Natural Scatter Area.

 

6. Code and Guarantee

​

Tranquillity PC will only cremate one pet alone within an enclosed chamber and will collect the ashes before the next cremation. Tranquillity PC guarantees that the ashes sent to the Client or placed into the ground will be all and only those of the Client’s pet.

 

7. Force Majeure

​

Tranquillity PC shall have the right to suspend or cancel performance of the Contract to the extent that this has been caused by any circumstance beyond Tranquillity’s reasonable control, including amongst other things industrial disputes (whether or not involving employees of Tranquillity Pet Cremation) or failure or delays by Tranquillity PC’s suppliers.

 

8. Transfers

​

Tranquillity PC may at any time assign, transfer, charge or deal in any other manner with any of its rights under the Contract, and may sub-contract any or all of its obligations under the Contract.

 

9. Governing Law and Jurisdiction

​

The Contract shall be construed in accordance with the law of England and Wales. The parties submit to the jurisdiction of the Courts of England and Wales.

 

10. Data Protection

​

Tranquillity PC will collect, hold and process personal data about you to provide our services to you. We will always process your personal data in accordance with all applicable data protection legislation

 

11. Product Returns & Refund Policy

​

We offer a full 30 day money back guarantee if you are dissatisfied at the quality of your product.

 

If there is a defect with a Product or it is not as described which is our fault, we will offer a prompt repair, exchange or refund.

 

We are not at fault for any mistakes on a product where a proof has been provided to the client. Please check the spelling, wording, layout, font on your proofs prior to approval.

 

12. Pet Bedding Policy

​

You can choose to have blankets, toys and collars either cremated, disposed of or returned to you. Carriers or baskets should be taken away with you when you bring your pet in, however if they are left at Tranquillity Pet Cremation, we will dispose of them or donate them to charity if they are not collected after 3 weeks of your pet being cremated. This also applies to blankets and bedding.

 

If you do choose to have bedding returned to you, please be aware that we do not have the facilities onsite to wash the bedding items for you. We will spray any bedding that has become heavily soiled with antibacterial deodorising spray before sealing the bag we return it to you in, however, there is still a chance that the bedding could smell.

 

 

​

​

​

Registration as a lower tier waste carrier under The Waste (England and Wales) Regulations 2011

Pet cremators are type approved by DEFRA for CAT 1,2 & 3 animal by-products

Animal By-Product Regulations (Enforcement) (England)

Regulations (SI No.2011 /881)

Commission Regulation (EC) No. 1069/2009

Commission Regulation (EC) No. 142/2011

CATEGORY 1 MATERIAL FOR CREMATION ONLY